AMC and CMC service contracts across the installed base
Multi-year service, calibration and uptime inside 10-year total cost.
The range above is an indicative planning figure taken from our own research, not a quotation and not an offer. buytogethr is pre-launch and has closed no pools.
What you are actually buying
An AMC covers labour and preventive visits; a CMC is meant to cover parts as well, and the distance between the two is the exclusion list. Contracts routinely carve out precisely the components that fail: X-ray tubes, detectors, ultrasound probes, coils, batteries, glassware, and anything a supplier chooses to call a consumable. What the institution is really buying is a defined uptime with a defined remedy, engineers within reach, and parts held in the country. The costly mistake is sequencing – buying the machine on price and taking up maintenance when the warranty expires, at which point the supplier holds every card. Maintenance priced into the original award, across the full ten-year horizon, is a different negotiation.
Why amc/cmc service contracts suits collective purchasing
Service is among the best pooling candidates, and it is what holds a group together after equipment is delivered. On its own, a mid-size hospital's installed base does not justify an engineer stationed nearby or a parts shelf in the state; the same equipment counted across a group does, and that is a commitment a supplier can be asked to make. The pooled unit is not a single price – rates properly follow each machine's age and model – but common contract language: uptime and how it is measured, response and resolution times, the exclusion list, and the escalation applied at each renewal.
Pin down before price
- AMC or CMC stated plainly, with included and excluded parts named item by item
- Uptime commitment, how downtime is measured and clocked, and the remedy when it is missed
- Response and resolution times, and the number of preventive maintenance visits a year
- Engineer location, and the parts stocked in-country for these specific models
- The rate for every renewal year fixed at award, not at the moment the warranty lapses
What drives ten-year cost
- Excluded parts – tubes, detectors, probes, coils, batteries – which carry the real cost
- Escalation compounding across each renewal year
- Revenue lost while a machine waits for a part in transit
- The premium paid when maintenance is negotiated after the warranty has already lapsed